When it comes to the future of our cities, business mavericks like Elon Musk have captured the public imagination with the potential that technology has to define a landscape. With the world of logistics, delivery and supply chain completely altered by the pandemic, how transport connects has become more important than ever. At Chief Disruptor LIVE: Virtual April 2021, Nimbus Ninety’s founder and Managing Director, Emma Taylor, interviewed Karla Jakeman, Innovation Lead for Connected Transport at Innovate UK, to learn more about how data and emerging technologies are fuelling the future of mobility.

Tech is at the forefront of tackling the climate crisis. As part of Chief Disruptor LIVE Spring 2021, we held a fireside chat with CEO and Founder of Evocco, Ahmad Mu’azzam, who is tackling the climate crisis with his innovative app. In 2017, he and his co-founder, Hugh, realised their mutual passion for sustainability and, specifically, for tackling the climate crisis. They both endeavoured to dedicate their professional careers to support people to drastically change their lifestyles. Evocco is an app that allows users to track, improve, and offset food shopping emissions with a simple snap of a shopping receipt. Shammah and Ahmad discuss how tech is changing the way we are thinking and talking about food, how plant-based diets are on the rise, and how businesses need to illustrate to consumers that they truly are invested in “the common good”.

In Nimbus Ninety’s Digital Trends Report, improving customer experience was the top driver of digital initiatives in the next 6 months. However, businesses face a multitude of complications. The challenge of minimising the costs and man-hours spent on tedious data-input processes is exasperated by the need to maximise ROI on digitising processes. Nonetheless, in 2021, digitising and automating processes topped the list of initiatives considered most effective to enhance the customer experience. So how can sales order automation revolutionise process efficiency, and in turn, supercharge customer experience? Conexiom sat down with CX, operations and digital transformation leaders to discuss how sales order automation can help organisations develop a competitive advantage by providing exceptional customer service.

In Nimbus Ninety’s Digital Trends Report 2021, joining up customer data was ranked by half of the respondents (51%) as one of the biggest business obstacles as customer interaction becomes increasingly virtual. This is a data problem that more often than not isolates the customer from the marketing planning process. So how can organisations utilise data to supercharge emotional engagement and boost lifetime value? Organisations are not only struggling to accurately understand their customers but often accusations are made that the process of acquiring data insights is creepy. So how do organisations create end-to-end customer engagement that fulfils both the organisation’s and customer’s needs? Customer experience and personalisation professionals from across retail & FMCG joined this Nimbus Ninety discussion, delivered in partnership with Cheetah Digital, to explore the path to personalisation.