Re-Imagining IT Service Management

Readying for an Agile and Cloud-Based Future

Friday 9 September 2022 │ 08:45-09:55 GMT │ Virtual Roundtable 
In partnership with


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IT teams are embracing DevOps and cloud architectures to enable customer-centric models that deliver continuous integration and delivery.

But managing legacy operating models, while moving towards product-orientated agile service delivery is complicated. And that’s not all, IT teams must also stay focussed on business value.

In partnership with Wavestone, our virtual breakfast briefing is about evolving roles, tools, and metrics to tackle this challenge. We’ll be looking at how to integrate agile cultures into existing global standards for IT service management. Bring your pain points and stories of triumph.


08:45 Welcome and Introductions by Nimbus Ninety

08:55 Re-Imagining IT Service Management 

09:10 Roundtable discussion 

  • Do you value service management processes and reporting frameworks?
  • How do you track metrics in a world of microservices? 
  • How can leaders manage demands for faster application deployment? 
  • How is this balanced with operating existing legacy infrastructure? 
  • How can product portfolios be managed in cloud-oriented environments? 
  • How do you balance talent, tools, and processes?
  • Are IT teams developing skills in Agile and DevOps? 
  • To what extent do you focus IT operations around platform teams?  

09:45 Questions and key takeaways 

09:55 Closing remarks 



Stuart Riley

Stuart Riley, Director

Stuart Riley is a director at Wavestone. A highly skilled senior executive, with over 25 years’ experience and a strong track record within Business Performance, Key Account Development & Growth across large scale organisations. In Wavestone, Stuart is responsible for driving business performance of Wavestone’s UK practice and managing key client relationships.


Nick Crossman, DirectorNick Crossman, Director
Nick has 15 years of industry and consultancy experience, working for high-profile clients in sourcing and procurement, technical advisory and programme delivery roles, particularly in the infrastructure and cloud space. He has a broad range of experience across industry segments, having delivered success for Public Sector, Retail and Finance Services clients.



This is a private event for members of our community. Membership is free and takes less than 5 minutes. As a member, you will have access to this and other complimentary events. Learn more.

This event is for 10 C-level, VPs, Directors, Heads, and drivers of live projects in Information, Data, Cyber, Networking Operations, IT, Architecture, Risk, Control, Asset Management, Mobility and Networks.

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