Re-Imagining IT Service Management

Readying for an Agile and Cloud-Based Future

Friday 9 September 2022 │ 08:45-09:55 GMT │ Virtual Roundtable 
In partnership with

Wavestone

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IT teams are embracing DevOps and cloud architectures to enable customer-centric models that deliver continuous integration and delivery.

But managing legacy operating models, while moving towards product-orientated agile service delivery is complicated. And that’s not all, IT teams must also stay focussed on business value.

In partnership with Wavestone, our virtual breakfast briefing is about evolving roles, tools, and metrics to tackle this challenge. We’ll be looking at how to integrate agile cultures into existing global standards for IT service management. Bring your pain points and stories of triumph.

 

08:45 Welcome and Introductions by Nimbus Ninety

08:55 Re-Imagining IT Service Management 

09:10 Roundtable discussion 

  • Do you value service management processes and reporting frameworks?
  • How do you track metrics in a world of microservices? 
  • How can leaders manage demands for faster application deployment? 
  • How is this balanced with operating existing legacy infrastructure? 
  • How can product portfolios be managed in cloud-oriented environments? 
  • How do you balance talent, tools, and processes?
  • Are IT teams developing skills in Agile and DevOps? 
  • To what extent do you focus IT operations around platform teams?  

09:45 Questions and key takeaways 

09:55 Closing remarks 

 

HEAR FROM...

Jim Hennigan, PartnerJim Hennigan, Partner
Jim Hennigan is a partner at Wavestone. A highly skilled senior executive, he has 40 years' experience and proven organisational leadership abilities in both commercial and technical disciplines. 

Jim has a track record of successful organisational and business development, including plc board experience. He also has comprehensive international experience, notably in establishing and leading organisations spanning diverse cultural and economic environments. 

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Nick Crossman, DirectorNick Crossman, Director
Nick has 15 years of industry and consultancy experience, working for high-profile clients in sourcing and procurement, technical advisory and programme delivery roles, particularly in the infrastructure and cloud space. He has a broad range of experience across industry segments, having delivered success for Public Sector, Retail and Finance Services clients.

 

Registration

This is a private event for members of our community. Membership is free and takes less than 5 minutes. As a member, you will have access to this and other complimentary events. Learn more.

This event is for 10 C-level, VPs, Directors, Heads, Senior Managers, and drivers of live projects in Information, Data, Cyber, Networking Operations, IT, Architecture, Risk, Control, Asset Management, Mobility and Networks.

Register to Attend