How to deliver efficient and emotionally intuitive CX with cloud, automation and AI
08:30 - 10:00 GMT
But CX teams face a paradox: customers demand efficiency and speed, but they also want to be understood with empathy and a human touch. For CX professionals in a post-pandemic world, delivery of excellent customer experience will depend on a blend of cloud, AI and automation to unleash new digital capabilities. But how can CX teams achieve excellence amid fast-changing behaviours and rising digital competitors? And how can digital strategy help drive productivity for remote customer service teams?
Join other customer experience and digital leaders to understand the key steps to leveraging cloud, automation and AI to cater to the digital consumer, while maintaining the human touch.
08.30 Join
08.35 Welcome from Nimbus Ninety
Emma Taylor, Founder of Nimbus Ninety
08.40 Solving the Digital Consumer Paradox
Stu Dorman, Chief Innovation Officer, Sabio
08.45 Balancing Seamless with Human: The Art of CX in 2021
Eugene Neale, Director of CX Engineering and Business IT at loveholidays
08.55 Live interview with Q&A
09.10 Discussion tables
09.50 Key Takeaways
10.00 Close
In partnership with
Eugene Neale, Director of CX Engineering and Business IT at loveholidays
Stu Dorman, Chief Innovation Officer, Sabio
This is a private event for members of our community. Membership is free and takes less than 5 minutes. As a member, you will have access to this and other complimentary events. Learn more.
This event is for 30 x C-level, VPs, Directors, Heads and the drivers of live projects in agile transformation, analytics, architecture, automation, cloud, consumer, CRM, customer, data, deep learning, devops, digital, eCommerce, growth, information, innovation, loyalty, online, operation, people, platform, strategy, technology, transformation and user experience.
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