Registration

For years, retail innovation has focused on efficiency—faster checkouts, cleaner interfaces, shorter paths to purchase. But in the rush to streamline, we’ve lost something essential: conversation. Forget chatbots. Forget dashboards. This is a conversation. And it’s quietly changing how retail works from the first “hello” to the final click.

Join fellow senior retail leaders for a dinner hosted in partnership with Rezolve Ai, and Microsoft. Together, we’ll explore how intelligent, conversational AI is reshaping digital commerce; not with noise, but with nuance. This is a shift from transactional UX to intelligent, contextual interaction powered by AI that works across the journey, not just at the edge of it.

We’re not talking about pilots or prototypes. We’re talking about what’s working:

• AI that actually integrates
• Advice that feels human
• Support that sells

This isn’t a new channel. It’s a new layer woven across the entire retail experience: search, discovery, decision-making, checkout, service, and loyalty. We’ll unpack how forward-looking retailers use conversational AI not as a bolt-on feature but as a strategic layer that deepens product discovery, increases conversion, unlocks lifetime value, and reduces friction across the customer journey. All without rebuilding from scratch.

AGENDA

18:30 Arrival & Welcome Drinks
19:10 Move to Seats
19:15 Opening Remarks
19:25 Scene-Setter: What’s Actually Working in Retail AI

• Why conversational commerce is not a channel- it’s a layer
• What leading retailers are already doing differently
• Why it’s not about building more AI, but activating the right one in the right place

19:35 Dinner & Moderated Discussion

• How are you scaling AI into legacy architectures? What’s the integration challenge vs opportunity? 
• How do you maintain trust and tone when AI is customer-facing? What does “human” really mean in the context of digital experience?
• What does intelligent, frictionless discovery look like in 2025?
  What KPIs are you using to measure AI’s impact across CX, AOV, and LTV? 
• What resonates with your board when discussing these investments?

21:35 Final Thoughts & Takeaways
21:30 Close

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