Does our supply chain include Russia? Should we be in the metaverse? Do we have a ransomware recovery plan? Even, should top managers have landlines? 2 years ago, some of these questions would be laughed out of meetings or boardrooms. However, these questions of risk, whether that be financial, operational or political, now occupy the headspace of business and technology leaders. Our interconnected and complex world has seen businesses begin to rethink risk and, more crucially, how to manage it. In particular, over the last two years, emphasis has been placed on rethinking how to mitigate and manage technology risk; with tech and business leaders feeling ill-equipped to tackle the level of technology risk found in modern technology infrastructure. It is, therefore, a crucial time to consider a new technology risk management paradigm. Below, I lay out the fundamentals of this new TRM approach and examine how adopting a new approach could benefit your organisation.

2022 has seen a monumental shift as organisations mitigate the risks of legacy platforms and seek to capitalise off the myriad of new capabilities and possibilities modern platforms present. For tech leaders at the start of their optimisation journey, mastering their data platforms can be a daunting challenge. Those further along their journey, face complex data ecosystems often plagued by rising costs, dwindling performance levels and limited observability. The route to optimisation is not always clear. It is, however, those little-known insights into how to maximise tooling, free up capacity and troubleshoot issues faster that can provide the key to these common challenges. Nimbus Ninety, in partnership with Unravel Data and Databricks, brought together technology and data experts to connect, share challenges and offer up actionable insights to master a modern data platform.

From bot attacks to brute force cyber attacks to internal breaches, the types of fraud that plague organisations are complex and multiple. These fraudulent transactions, which can result in losses three times higher than the original amount and dent reputation and trust, mean effective fraud protection is crucial. However, the growth in online shopping and banking has revolutionised the need for seamless customer experience and meant employees are increasingly the gatekeepers of vast amounts of data and information. So how do retailers achieve real-time fraud prevention without hindering the digital experience of trustworthy customers? Over a glass of wine, Nimbus Ninety, alongside our partners Ping Identity, brought together experts from across customer experience and fraud prevention to uncover simple but smarter ways to detect anomalous activity in real-time.

New digital channels and the changing customer relationship has led to more customer and user interactions. Organisations are now tasked with ensuring every customer journey is frictionless and secure. Simultaneously, importance is being placed on understanding and managing complex user identities. In this new world, identifying users the moment that they interact with platforms and creating secure, personalised, omnichannel experiences is fundamental for creating customer loyalty and outpacing the competition. But what scalable approaches are available to organisations to power and weave together secure, simple and seamless customer and user journeys? Nimbus Ninety, in partnership with Ping Identity, brought together senior technology leaders to discuss how to create, test and optimise omnichannel experiences while enjoying a curated wine tasting.

Over the last 20 years, organisations have channelled their energy, focus and resources into building digital-first customer and user experiences. Meanwhile, the pandemic, by fundamentally altering the nature of customer interactions, has cemented the place of digital self-service, automation and personalised tech stacks within the customer experience journey. In this sense, organisations are positioned, better than ever before, to deliver flawless customer experience through a digital-first approach. But what happens when a chatbot lets a customer down or their problem is too complex for self-service? These important humanised interactions, fundamental to reaching solutions and maintaining brand loyalty, are left to burnt out and ill equipped service providers. Over a breakfast cuppa, Nimbus Ninety, in partnership with Sabio, brought members together from across the community to break down these interactions and explore how technology could provide the solution to complex humanised services.

The last eighteen months has seen drastic change across the data world. With momentum building around data tooling, organisations would be forgiven for thinking they finally had what they needed. However, March 2022 signals the end of support life for data platforms that have dominated the market for years. Whether organisations are mid-migration or yet to start their journey, complex, risky and expensive big data cloud migrations are staring them in the face. So what can organisations do to simplify and de-risk these big data cloud migrations? Nimbus Ninety, in partnership with Unravel Data, Appsbroker and Google Cloud, brought together members from across industry to lend support, share challenges and, perhaps most importantly, enjoy a cheese twist or two. The evening began with presentations from Firat Tekiner, EMEA Data Analytics Practice Lead at Google Cloud and Andy MacInnes, CTO at Appsbroker before breaking out into a highly enjoyable and productive virtual roundtable discussion.