CONTENTS 2023: A Challenge or an Opportunity for Financial Services? Financial services perceive more risk than other Industries Financial Services Strategy in 2023 Financial Services Mindset in 2023 Financial Services Technology in 2023 What have we learnt from the Chief Disruptor Community?

Introduction

How are C-level technology and information leaders navigating increasingly choppy and murky waters? Is a new playbook emerging for demonstrating top-and-bottom-line benefits from technology investments? And what new paradigms are developing to balance profitability with purpose? 

On Wednesday 25 January 2023, Chief Disruptor held the British Army Digital Transformation Conference at the Cavalry and Guards Club. The conference, attended by Chief Disruptor members, the British Army, as well as technology leaders from across Defence, focused on the Army’s Digital Transformation Programme (Programme THEIA).

How can CIOs stay on the path to net zero while also dealing with market volatilities, digital transformation, and rising inflationary pressures?

Sales and marketing teams have been under immense pressure from the unpredictability and uncertainty of the last 2 years and, arguably, today’s business environment is more competitive than ever. Now, organisations are realising the need to accelerate sales technology innovation to adapt to changing markets. However, this process is often hampered by outdated tools, ineffective human processes and poor forecasting. What emerges is a widening sales execution gap, the gap between potential and actual performance. Nimbus Ninety, in partnership with Outreach, brought members together to discuss strategies for building a data-driven, future-fit sales strategy that can meet the buying expectations of a digital-first world.

Cyber and ransomware attacks have bumped up the priority list of board-level decision makers, and for good reason - 75% of UK businesses have been affected by an attack. However, what is often overlooked is the role of technology risk management. Organisations now have more distributed, complex and, ultimately, risky, technology infrastructure than ever before. Hybrid working, supply chain challenges, as well as untracked mispractice, such as unsanctioned applications and password files, are adding to this complex picture. And, with out-of-date, inaccurate and manual technology risk management, tech and business leaders aren’t always well equipped to tackle the growing level of technology risk.   It is, therefore, a crucial time to embrace and further a new, data-driven technology risk management paradigm. Nimbus Ninety, in partnership with Tanium, brought together technology and business leaders to share experiences of implementing, adopting and communicating a new approach to technology risk management. The evening, full of insightful debate, cat stories and food, began with a scene-setter from Oliver Cronk, Chief IT Architect for EMEA at Tanium.

2022 has seen a monumental shift as organisations mitigate the risks of legacy platforms and seek to capitalise off the myriad of new capabilities and possibilities modern platforms present. For tech leaders at the start of their optimisation journey, mastering their data platforms can be a daunting challenge. Those further along their journey, face complex data ecosystems often plagued by rising costs, dwindling performance levels and limited observability. The route to optimisation is not always clear. It is, however, those little-known insights into how to maximise tooling, free up capacity and troubleshoot issues faster that can provide the key to these common challenges. Nimbus Ninety, in partnership with Unravel Data and Databricks, brought together technology and data experts to connect, share challenges and offer up actionable insights to master a modern data platform.

From bot attacks to brute force cyber attacks to internal breaches, the types of fraud that plague organisations are complex and multiple. These fraudulent transactions, which can result in losses three times higher than the original amount and dent reputation and trust, mean effective fraud protection is crucial. However, the growth in online shopping and banking has revolutionised the need for seamless customer experience and meant employees are increasingly the gatekeepers of vast amounts of data and information.  So how do retailers achieve real-time fraud prevention without hindering the digital experience of trustworthy customers? Over a glass of wine, Nimbus Ninety, alongside our partners Ping Identity, brought together experts from across customer experience and fraud prevention to uncover simple but smarter ways to detect anomalous activity in real-time.

New digital channels and the changing customer relationship has led to more customer and user interactions. Organisations are now tasked with ensuring every customer journey is frictionless and secure. Simultaneously, importance is being placed on understanding and managing complex user identities. In this new world, identifying users the moment that they interact with platforms and creating secure, personalised, omnichannel experiences is fundamental for creating customer loyalty and outpacing the competition. But what scalable approaches are available to organisations to power and weave together secure, simple and seamless customer and user journeys? Nimbus Ninety, in partnership with Ping Identity, brought together senior technology leaders to discuss how to create, test and optimise omnichannel experiences while enjoying a curated wine tasting.