New digital channels and the changing customer relationship has led to more customer and user interactions. Organisations are now tasked with ensuring every customer journey is frictionless and secure. Simultaneously, importance is being placed on understanding and managing complex user identities. In this new world, identifying users the moment that they interact with platforms and creating secure, personalised, omnichannel experiences is fundamental for creating customer loyalty and outpacing the competition. But what scalable approaches are available to organisations to power and weave together secure, simple and seamless customer and user journeys? Nimbus Ninety, in partnership with Ping Identity, brought together senior technology leaders to discuss how to create, test and optimise omnichannel experiences while enjoying a curated wine tasting.

Hybrid working is here to stay. With it comes increased online activity, information technology requirements and security threats. Simultaneously, costs are being squeezed and the regulatory landscape is changing at pace and scale.  We know uncertainty and turbulence will continue to impact organisations throughout 2022, but which trends will impact tech operations the most? In partnership with Tanium, we brought Nimbus Ninety members together to discuss what’s next for tech leaders in 2022.

Our Work Reimagined summit took place on 5 November, with over 30 speakers and panel members, and 150 attendees.

Cybersecurity, Risk and Generation Z

Nimbus Ninety members discuss user experience with one of Britain’s leading retailers.

The Nimbus Ninety Team takes on the different themes from our most recent summit.

From Legacy to Disruptor: how to fundamentally change your model and mindset

The Customer Experience Breakfast Club took place at County Hall, London on 5 June 2018, with the intent of rethinking and rebuilding the customer experience management strategy.

The evolution of the digital workplace: driving transformation through a user-centered approach

Optimising digital assets through the Digital Factory