AGENDA

Navigating Uncertainty: Driving business value now whilst innovating for future growth
18 May 2023︱London 

TECHNOLOGICAL DISRUPTIONAI︱AUTOMATION︱BUSINESS TRANSFORMATION︱TECHNOLOGY ROADMAP︱METAVERSE︱WEB 3︱INNOVATION︱EXPERIMENTATION

09:35-11:05
Headline Session

11:50-12:50
Unlocking the Hidden Value
of Technology

11:50-12:50
Innovation and Experimentation
in 2023

With customer attrition rates at the highest they have ever been and expected to rise, recent emphasis has been on leveraging emerging technologies, including AI, for customer-centric innovation. But how do you build trust in these technologies? This session highlights how to address trust and ethics in customer-facing technology strategies.

Felicity Burch, Executive Director, Centre for Data Ethics and Innovation

 The fintech ecosystem is home to one of the most disruptive, and with the growing cost of living crisis, and important customer trends: Buy Now, Pay Later. However, technological innovations are doing little to empower consumers with affordable credit and solve the growing debt problem. Tune into this session to hear how Zilch is rewriting the rules for consumers, businesses and the global payments and lending system.

Rakesh Harji, Chief Operation Officer, Zilch

14:00-15:15
Delivering Competitive Advantage Through
Data-Driven Insights

14:00-15:15
How to Delight and Retain your Customers

15:55-16:55
The Role of Disruptive Technology

15:55-16:55
Putting People at the Centre of your World

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